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Zoom Learning Center Updates

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• Discover updated Zoom Rooms courses - The Zoom Learning Center team recently updated the Zoom Rooms catalog to include information on all the latest and greatest features and enhancements. Refresh your memory on Zoom Rooms features, or learn something new like how you can reserve a Zoom Room with Workspace Reservation!
   

Zoom Community 

 

• The Customer Success Forum on the Zoom Community is now live! Launched in 2021, the Zoom Community is a hub for users to find answers, seek support, and receive guidance from fellow Zoom users and Zoom product experts. In the new Customer Success Forum, users will find a collaborative place to share success stories, learn about upcoming events, and exchange helpful ways to use Zoom features, all in one centralized, easily accessible location. Join the forum and learn more today!

Key Highlights from Zoom’s July Releases 

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Zoom Web Updates​

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• Set default Team Chat channels for users - Account owners and admins can set up to 5 default Team Chat channels, to which all new and existing users will automatically be added. The chosen channels must be public channels and users can choose to leave these default channels.

 

Zoom Phone Updates

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• Advanced encryption for voicemails - Once advanced encryption for Zoom Phone voicemail is enabled, voicemail messages are received and recorded by Zoom servers which encrypt them with keys only known to their intended recipients’ devices. If admins enable the Escrow feature within advanced encryption for voicemails, admins will now be able to access these keys and users voicemails. Shared Line Appearance, Shared Line Group, Call Queue, or Auto Receptionist voicemail are not supported. Additionally, functionalities like email to voicemail, transcriptions, and the ability to check voicemails through dialing or the web are disabled when this feature is enabled. To utilize this feature, users must have a Power Pack license. Only admins with appropriate permissions can manage these voicemails.
   

Zoom Events Updates

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• Attendee Companion app for Zoom - Attendees can join hybrid events using the companion app. This app allows them to attend an event in person or virtually without leaving Zoom Events. They can find, bookmark, and attend sessions in hybrid events. Attendees can navigate the physical space using maps and digital guides and switch between in-person and virtual webinar/meeting streams. During hybrid events, attendees can connect with in-person and virtual attendees. The companion app is available for iOS and Android devices. This feature may not be immediately available, as it is dependent on a backend server update.

• Security questions authentication for registration - Hosts can enable security questions for registrants when creating an event. Security questions apply to all registrants regardless of how they join (i.e., sign in to Zoom/IDP or fast join). The host can choose questions from a list of security questions (a template of 10 questions) and can customize up to 3 security questions. The questions will appear on the registration page as a mandatory item. Registrants must pick at least one question from the list and answer it to complete registration. The answer to each question will be associated with unique users, and the answer will be stored safely on the Zoom Events platform. After authentication at joining, registrants must answer the question they chose at registration. Only the registrant has the answer to the security question. If the registrant loses the answer, they will also lose access to the assigned ticket and cannot join the event. Registrants can contact the host for help and can register another ticket from the event detail page.

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Zoom IQ for Sales Updates
 

• Email compose with Zoom IQ for Sales - Account owners and admins can enable or disable users' option to use Zoom IQ to create follow-up emails directly from the Zoom IQ for Sales Deals page. This setting is available at the account level and is disabled by default. This feature is currently not available for users with External IQ Admin and Zoom IQ Collaborator roles.

 

Zoom Contact Center Updates

 

• Support for regions - Account owners and admins can create regions to organize users based on their location and apply voice routing settings specific to each location. This feature must be enabled by Zoom.

• Auto answer with queue default greeting - Account owners and admins can improve the call handling efficiency by implementing the auto answer feature for voice engagements. With auto answer, agents can automatically connect with callers, reducing the number of clicks required and providing a standardized caller experience. It also eliminates the need for agents to repeat the same greeting on every engagement, ensuring consistent greetings.

• Video channel for integrations - The Zendesk and Salesforce integrations for Zoom Contact Center support the video channel. As a result, agents can receive incoming video engagements, make outbound video calls, upgrade a voice call to video call, and chat with the consumer using in-video chat during the video engagement within the integration. During an incoming/outbound video engagement, the agent can see the customer screen pop within the CRM based on the 'email address' match. Configuration settings have been updated with video channel settings for Screen pop and search settings. 

 

tWorkspace Reservation Updates

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• Workspaces admin management of reservations - Admins can add, change, or delete reservations at the building level. They can also override users' reservations in the building. Admins can book a workspace for a user (without needing to set up delegation), change a current workspace reservation of a user, and delete a user's current reservation. The user will receive a  notification if a change was made to the reservation by an admin.

• Configure a permanent desk - Account owners and admins can assign a user a permanent desk. Permanent desks are not reservable and will always display the assigned user at that desk. This feature displays users, who come into the office every day, and their permanent desks on the floor map.
   

Business Announcements

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• Zoom Software Lifecycle Policy - We plan to enforce the fourth round of our Software Lifecycle Policy on August 5, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after August 5 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features. Note: The end-of-life enforcement for Zoom Room Controllers on Windows UWP has been extended to August 5, 2023. 

• End of Life for JSON Web Token (JWT) App Type in Zoom Marketplace - As a reminder, Zoom disabled the ability to create new JWT apps on June 1, 2023. Developers have until September 1, 2023 to migrate their JWT-based solutions to the new Server-to-Server OAuth or OAuth app types. For more information, please see the JWT migration guide and JWT deprecation FAQ.

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Happy Zooming,  

Audrey Shih

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Zoom Learning Center Updates

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• Zoom Virtual Agent admin training is here - Zoom Virtual Agent is an intelligent conversational chatbot solution that uses the latest technology to understand and quickly resolve customer issues, and admins play a critical role in configuring these solutions for their organizations. Enroll in the Zoom Learning Center’s latest course, Welcome to Zoom Virtual Agent, and learn everything you need to get started today!

• Zoom Webinars user training gets a refresh - The Zoom Learning Center team recently updated the Zoom Webinars catalog to include information on all the latest and greatest features and enhancements. Start your learning journey today with confidence!
   

Key Highlights from Zoom’s June Releases 

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Zoom Desktop Client Updates

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Meeting/Webinar Features​

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• Zoom IQ Meeting Summary - Windows, macOS, Linux, Android, iOS - Hosts can initiate an AI-generated summarization of the current meeting. This summary is emailed and posted to Team Chat. The ability to receive the meeting summary can be restricted to the host alone, the host along with users on their same account, or extended to all attendees of the meeting, including invitees outside of their organization. All meeting participants will be notified that the summary is being generated, and the meeting host can stop the summary at any time, if necessary. This feature is available as a free trial for Zoom Pro, Zoom Business, Zoom One Business Plus, Zoom One Enterprise, Zoom One Enterprise Plus, and Enterprise Bundle accounts. 

 

Team Chat Features

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• Screen sharing in Team Chat - Windows, macOS - Users of Team Chat can instantly share their screen during a one-on-one chat. Similar to screen sharing options in meetings, Team Chat users have the flexibility to choose what they want to share and can even share multiple screens. This feature must be enabled by Zoom and will not be immediately available, as it is dependent on a backend server update currently scheduled for June 24, 2023.
   

Mail and Calendar features

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• Mobile mail support for Japanese, Spanish, French, and German - Android, iOS - Zoom Mail UI and settings have been localized into Japanese, Spanish, French, and German languages. Previously, only English was supported.

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Zoom Web Updates
 

• Team Chat message retention logic - Cloud storage retention logic is changed to be more simplified and predictable for group chats and channels that include members from different groups or accounts with different cloud storage retention periods. All group chats and channels will follow the cloud storage retention period of the owner for that group chat or channel. 1:1 chats will continue to use the shortest retention period between the users. Additionally, the web settings for chat retention are renamed to better convey what they control.

• Change to default for Immersive Scenes setting - The Immersive Scenes setting will be enabled for all accounts. Please visit the release notes for detailed information on who is affected by this change.

• Enterprise feature release controls - Admins on Enterprise accounts will be able to manage the release of certain new features or products into their environment. Account admins can select a timeline they are comfortable with for evaluating newly released features based on their needs for testing functionality, security, and compliance that are required by their organizational policy. Releases can be done manually or set to automatic release on a specific date. Admins can also track and review the timing of these changes through the Operation Logs report.

• Chat Compose with Zoom IQ - Admins can allow their users to utilize Smart Compose in Team Chat to write their messages by leveraging context from your conversation. You’ll maintain the ability to change messages by adding tone, inputting prompts, or changing the length of the message to give you confidence in what you’re communicating. This setting is available at the Account level. 

 

Zoom Virtual Agent Updates

 

• Zendesk chat integration - Zoom Virtual Agent offers support for Zendesk chat integration, allowing businesses to seamlessly connect their Zoom Virtual Agent bot with their Zendesk instance for a better customer support experience. With this integration, end-users can easily connect with agents via chat if needed, while still using the Zoom Virtual Agent bot for initial queries.

• Intercom integration - Account owners and admins can integrate Zoom Virtual Agent with Intercom to enable the users to chat with a live Intercom agent within the same UI.

• Gorgias support channel integration - A new ticket creation integration channel has been added to Zoom Virtual Agent, allowing businesses to leverage the power of the Zoom Virtual Agent bot while providing end-users with the ability to create support tickets when needed. With this integration, the Zoom Virtual Agent bot can now render a ticket form, enabling users to submit their queries or issues directly as support tickets.

 

Zoom Phone Updates

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• SMS support for US/Canada Toll-free phone numbers - Account owners and admins can enable SMS functionality for their US/Canada Toll-free phone numbers. To activate this feature, they need to fill out a verification form and submit it to Zoom Support. The verification process typically takes up to four weeks. It is important to note that there is a charge per message when using SMS with Toll-free numbers.
   

Zoom Events Updates

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• Zoom Sessions licensing included in Zoom One Enterprise plan - The Zoom Sessions 1000 license is included in the Zoom One Enterprise Plus plans. Adding Zoom Sessions to Zoom One Enterprise+ unlocks the premium webinar features on Zoom and gives the user additional access to Zoom Sessions on the Zoom Events platform.

• Restrict hub visibility on the Zoom web portal - Account owners and admins can control the hub visibility options that are available to hub owners on Zoom Events. They can select if hubs will be public, internal, or hidden. This setting can be locked and is available on the Zoom web portal at the account or group level.

 

Workspace Reservation Updates

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• Workspace Reservation Beta licenses expiration - The Workspace Reservation Beta license is extended until July 28, 2023, until users renew their licenses. After the expiration date, users must purchase a Workspace Reservation license to continue managing and utilizing their workspaces.

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Zoom Contact Center Updates

 

• Consumer engagement surveys - Zoom is introducing surveys for the Zoom Contact Center voice channel. This feature enables account owners and admins to create voice surveys that support various questions, including multiple-choice and long description. Surveys can be linked to voice queues. Admins can also define role permissions to determine who can view survey results on the contact center analytics dashboard. From the consumer perspective, the feature introduces post-call surveys for voice interactions. After the agent hangs up or a specified duration has passed based on the queue settings, the consumer will hear the survey questions. Consumers can respond to single-choice questions using DTMF or speech, provide ratings using DTMF or speech, and provide long descriptions using speech. This feature must be enabled by Zoom.

• Australia SMS - Zoom Contact Center is launching SMS capabilities for Australia phone numbers. Account owners and admins can purchase Australia numbers, assign them to flows, and allows agents to engage with consumers through SMS.

• Changes to phone numbers without SMS 10DLC campaigns - For accounts with US/Canada virtual private numbers for SMS, account owners and admins must have an SMS 10DLC campaign assigned to the number for that number to be used as an entry point to a flow.

​​

Business Announcements

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• Zoom Software Lifecycle Policy - We plan to enforce the fourth round of our Software Lifecycle Policy on August 5, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after August 5 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features. Note: The end-of-life enforcement for Zoom Room Controllers on Windows UWP has been extended to August 5, 2023. 

​

Happy Zooming,  

Audrey Shih

​

Key Highlights from Zoom’s May Releases 

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New Zoom Events Features

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General Features​

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• Accelerated Single Sign-On - If a host's organization has a vanity URL with Zoom, they can enable the option to direct attendees to the vanity URL (after attendees click the group join link) instead of Zoom's sign-in page to accelerate authentication. This option is available at both the event and ticket levels.

 

Host features

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• Change ticket permissions after registration - Hosts can change the permissions of a ticket even after registrants have been added. The host can change a private ticket to public, regardless of whether the ticket has registrations or not, and vice versa. The updated rule will impact all future registrations.

 

Attendee features

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• Closed caption translation in Zoom Events lobby - When closed caption translation is enabled, the language displayed in the lobby livestreaming window matches users’ language preferences. Zoom Events supports localization for global users.

• Provide multiple-language voice translation for recordings played in lobby or hub - In the Zoom Events lobby and hub, users can listen to recordings with voices in different languages corresponding to the Language Interpretation feature. This feature may not be immediately available, as it is dependent on a backend server update.

 

Networking & Chat features

 

• Event Staff Chat - Event Staff Chat is a space for special-role users to facilitate extra communication before, during, and after the event. Event Staff Chat is available in the Event Portal while the lobby is open. When the event lobby closes, Event Staff Chat will no longer be available in the Event Portal.

Payments & Billing features

 

• Expanded list of countries for paid events - The geographic availability where hosts can create paid events has been expanded to additional countries:

  • Japan

  • Malaysia

  • Greece

  • Cyprus

 

Integration features

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• Allow Pardot configuration to be updated after event starts and ends - Event organizers can make any changes and updates to the Pardot configuration settings after an event has started and ended.

• Allow Marketo configuration to be updated after event starts and ends - Event organizers can make any changes and updates to the Marketo configuration settings after an event has started and ended.
   

Developer features

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• Reporting API - These APIs allow users to retrieve a JSON equivalent of the CSV downloads available in the Analytics section of the event creation flow. This currently supports two particular reports, General Ticket Registration and Event Attendance Details. This feature may not be immediately available, as it is dependent on a backend server update.

• Return webinar/meeting ID in List Sessions API - The webinar and/or meeting ID can be pulled from the session API and used with webinar APIs. This feature may not be immediately available, as it is dependent on a backend server update.

• Zoom Events webhooks - Zoom Events webhooks return a minimal set of data, though not limited to the ID attribute. Users can make subsequent API calls using the ID attribute to retrieve other data related to the record. The webhook event for when a session has ended is implemented in this feature. This feature may not be immediately available, as it is dependent on a backend server update.

 

New Zoom IQ for Sales Features

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User features

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• Improved Good Questions selection - On the Conversation detail page, Zoom IQ for Sales users can now identify and select “Good Questions” from internal and external meeting participants. This is an enhancement from the previous design, which aggregated questions asked by anyone on the call.

• Download transcripts from the Conversation page - Users can download conversation transcripts directly from the Conversations page. Previously, the only way to download a transcript was by navigating to the Recordings page.

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Integration features

 

• Enhancements to conversations mapping to Salesforce integration - Zoom IQ admins can configure Zoom IQ for Sales to push activity to a customer account, contact, or lead when the conversation is matched with any of these entities. Previously, this capability was not available for Salesforce.

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New Workspace Reservation Features

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Admin features

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• Control default status of Workspace Reservation calendar events - Account owners and admins can enable or disable the option to allow users to control the default free/busy setting of calendar events created by Workspace Reservation or during the booking process. For rooms, this setting is defaulted to busy. For desks, this setting is defaulted to free. When this setting is free, the calendar events created by Workspace Reservation are also set to free; when this setting is busy, the calendar events are set to busy. This feature may not be immediately available, as it is dependent on a backend server update.

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User features

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• Workspace check-in reminder chatbot in Zoom Team Chat - Users can select to receive check-in reminders on the Zoom mobile app and desktop client for their workspace reservations through the Workspace Reservation chatbot in Zoom Team Chat. This feature may not be immediately available, as it is dependent on a backend server update.

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Admin features​

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• Manage recurring reservations - Account owners and admins can manage recurring reservations by: 

  • Canceling recurring reservations if there is no check-in for recurring instances.

  • Configuring how many recurring reservations are allowed.

• Note: Recurring reservations are limited to 1 month in advance.

• ​

Business Announcements

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• Zoom Software Lifecycle Policy - We plan to enforce the fourth round of our Software Lifecycle Policy on August 5, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after August 5 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features. 
  Note:
  The end-of-life enforcement for Zoom Room Controllers on Windows UWP has been extended to August 5, 2023. 

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Happy Zooming,  

Audrey Shih

​

Zoom Learning Center Updates
 

• Learn what’s new in Zoom Events – Recently, Zoom Events received several feature enhancements, including the addition of more flexible Zoom Event Roles to streamline collaboration and event creation. Explore this and the many other powerful features Zoom Events offers in the Zoom Learning Center.

• Explore Power Pack for Zoom Phone – Did you know the Power Pack add-on for Zoom Phone allows users to customize their Zoom Assistant with call queues and shared lines, boosting their call performance? Admins can then gather valuable data and analytics to share with their teams. Enroll in free Zoom Learning Center courses to learn more.
   

Events 
 

• Register for a live product training session! To help you master both the basic and advanced features of Zoom, the CS Advisor team will be hosting live product training sessions for Meetings, Zoom Phone, and Webinars. Click the links below to learn more and register for a session on your preferred date: 

  • Meeting Admin Training: 8 May or 22 May

  • Meeting User Training: 9 May or 23 May

  • Zoom Phone Admin Training: 10 May or 24 May

  • Zoom Phone User Training: 11 May or 25 May

  • Webinar Admin Training: 12 May or 26 May

 

Key Highlights from Zoom’s April Releases 

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New Zoom Client Features
 

Meeting Features
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• Continuous Meeting Chat file and images synchronization (Windows, macOS, Linux, Android, iOS) – Files and images shared during the meeting will synchronize with the dedicated group chat created for the meeting. This allows participants to access them after the meeting. In the same fashion, files and images shared in the dedicated meeting group chat will synchronize with in-meeting chat. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 8, 2023.

• Zoom IQ Meeting Summary (Windows, macOS, Linux, Android, iOS) –Users can enable this feature to take advantage of the wealth of information generated in meetings. After it's enabled on the web portal, the smart summary will create transcripts of your meetings, including next steps for participants. All meeting participants will be notified that the summary is being generated, and the meeting host can stop the smart summary if necessary.

 

Team Chat Features
 

• Adding guest participants to dedicated group chat for Continuous Meeting Chat (Windows, macOS) – When the host ends a meeting with Continuous Meeting Chat enabled and guest participants in attendance, the host will be prompted to review the guest attendees and choose if they want them added to the group chat and continue having access to the discussion. By default, guest participants, which are participants not directly invited to the meeting through the calendar event, only have access to the chat discussion while in the meeting.

• Additional supported languages for Message Translation (Windows, macOS, Android, iOS) – The following additional languages are supported: Arabic, Hebrew, Bangla, Danish, Indonesian, Malay, Norwegian, Tagalog, Tamil, Telugu, Thai, and Swedish.

 

Mail and Calendar Features
 

• Out-of-office notice for internal recipients (Windows, macOS) – When emailing an internal recipient who has their status set to Out of Office, users will be notified of that recipient’s current status. This can set the expectation that the recipient may not respond promptly.

 

Contact Center Features 
 

 

• Address book contacts for chat and video (Windows, macOS) – Agents can add web chat and video consumers to the address book. This applies to in-app and web engagements in the chat and video channel. When agents receive an engagement, they will see the associated contact's information.

New Zoom Phone Features

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• Spam call detection and blocking – Account owners and admins can enable automatic spam call tagging or blocking, subject to their consent. Users will be able to mark calls as spam in their individual client call log. Any calls that are blocked will be recorded in the call log as being blocked by the spam filter. If the filter wrongly categorizes a phone number as spam, the admin can whitelist that number to exclude it from the filtering system. Moreover, admins can choose to not enable this feature and have Zoom alert their users that they should manually block calls that they suspect are spam. 

• Support for native SMS in Australia – Account owners and admins can now set up SMS for native numbers in Australia to allow their users to send and receive texts from their Zoom client.

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New Zoom Events Features 
 

• Zoom Events Chat Etiquette Tool – Zoom Events account owners and admins can create Chat Etiquette policies to identify defined keywords or text patterns/regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered. When a user attempts to send a message through Zoom  Events chat and/or in-meeting/webinar chat that triggers a Chat Etiquette policy, the user is either warned or blocked from sending the message. Chat Etiquette policies are configured at the account level in the Zoom web portal. Chat etiquette policies are also applied to Webinar Q&A content, in addition to in-meeting chat, in-webinar chat, and Zoom Events chat.

• Enable or disable private chat – Zoom Events admins can enable or disable private Zoom Events chat for the account while maintaining public chats. This setting is configured at the account level in the Zoom web portal. This setting is enabled by default.

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New Workspace Reservations Features
 

• Enhancements to Workspace Reservation web portal – When users click their avatar on the floor map, a panel will display information about the workspace, where users can instantly delete and check in/check out of their reservation

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New Zoom Whiteboard Features

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Admin Features

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• Custom disclaimer for whiteboard – Admins can create a custom disclaimer to display to whiteboard users before the whiteboard can be used. This feature is typically used to remind users not to input sensitive data to the whiteboard. Admins have the option to customize the disclaimer for internal and external collaborators, control its frequency of appearance, and choose any of the currently supported languages for the text.

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New Zoom Virtual Agent Features

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• Salesforce integration with Knowledge Management – A new option within Knowledge Management has been added to connect to Salesforce and customize the content we pull in. With this new integration, users can connect to the Knowledge Items within Salesforce and use them for Q&A, similar to other CRM connections.

• Support for ticket creation integration channel – Zoom Virtual Agent supports ticket creation integration channel, allowing businesses to seamlessly create tickets for customers who require additional support beyond what the bot can provide.

• AI-generated training phrases – Zoom Virtual Agent account owners and admins can use a new tool to create intents with relevant training phrases. With this new tool, admins can define the number of generated training phrases, which will be based on the intent name and description. The generated training phrases can then be easily deleted if necessary. This tool aims to improve intent and model performance while saving time for admins.
   

Business Announcements

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• JSON Web Token (JWT) retirement – The JWT app type will be phased out by June 1, 2023. After this date, you will no longer be able to use your JWT apps. We recommend that you create Server-to-Server OAuth or an OAuth app to replace the functionality of a JWT app in your account. See the FAQ for details.

• Zoom Software Lifecycle Policy – We plan to enforce the third round of our Software Lifecycle Policy on May 6, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after May 6 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features. 

​

Happy Zooming,  

Zoom Customer Success Team

​

Zoom Learning Center Updates
 

• Zoom Contact Center training is here! Learn everything you need to know to deliver prompt, accurate, and highly personalised customer experiences with Zoom Contact Center. The Zoom Learning Center’s latest course collection covers everything from working with channel types to interpreting analytics and reports. Agents and supervisors alike are sure to level up quickly!

• The Zoom Learning Center’s global catalog is growing. Now, users can find Zoom Team Chat and Zoom Events basics courses in all eight of our current language offerings: English, Spanish, German, Japanese, Italian, Portuguese, French, and Korean. For the best experience, set your language on your preferences page or by accessing the language selection tile on the Zoom Learning Center homepage. This will let you view these and other courses available in your language.
   

Key Highlights from Zoom’s March Releases 
 

New Zoom Client Features 
 

General Features
 

• Out of office status for Windows, macOS, Linux, Android, iOS – Users can set their status to Out of Office, better indicating the user is away for an extended period of time and will not likely respond to messages and meeting invitations.

 

Meeting Features
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• Retain chat messages from breakout rooms for Windows, macOS, Linux, Android, iOS – When using the new meeting chat experience, users will be able to view the main meeting chat message history when they join a breakout room and also view breakout room chat history when they return to the main meeting. Previously, the new meeting chat experience did not support messages following in and out of breakout rooms.

• Continuous meeting chat for Windows, macOS, Linux, Android, iOS  – Meeting hosts can schedule a meeting and invite contacts, who are added to both the calendar event for the meeting and the dedicated Team Chat group chat. This group chat and its messages are accessible by members before, during, and after the scheduled meeting.

 

Whiteboard Features
 

• Zoom Whiteboard data encryption for Windows, macOS, Linux, Android, iOS – Zoom has extended  support for Zoom Customer Managed Key (CMK) to include whiteboard data on canvas and comments. Since encryption happens for whiteboards, admins have granular control over individual whiteboards.

 

Team Chat Features
 

• Restrict or disable @all mentions in a channel for Windows, macOS, Linux, Android, iOS – If allowed by admins, Team Chat channel owners can disable or restrict use of the @all mention within that channel.

• Support for Team Chat message encryption with Customer Managed Key (CMK)  for Windows, macOS, Linux, Android, iOS – Customer Managed Key (CMK) encryption can be extended to include encryption of Team Chat messages. Team Chat messages join other items already covered by CMK encryption, including Zoom Phone voicemails and recordings, Meeting and Webinar recordings, compliance archiving, and certain tokens.

New Zoom Phone Features
 

• Zoom Assistant – To enable the Zoom Assistant feature, account owners and admins can enable it at the account or user level. Once enabled, users have the ability to enable/disable the feature from their own settings in the web portal and control its functionality from their client. Accounts that previously had users with Power Pack desktop experience turned ON will have Zoom Assistant turned ON for those same users, to ensure continuity. This feature is also available for the Windows and macOS desktop clients. Zoom Assistant allows the following:

• • With a Zoom Phone Pro license, users have access to a desktop panel interface that provides search, speed dial, ability to call and transfer calls.

  • With a Power Pack license and Zoom Phone Pro, Zoom Assistant functionality expands to include Power Pack functions like answering calls for call queues and shared lines groups.

• Chat channels for call queues – Account owners and admins can enable this feature at the account level to allow their call queues admins to create a chat channel for their groups. Once enabled the admins can then create a chat channel for that group to allow members to communicate with each other via chat.

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New Zoom Events Features

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Host Features
 

• Add custom event capacity messaging for attendees – Hosts can add custom messaging for their attendees when their event reaches maximum capacity. This will be an optional feature that is available if the host oversells an event. This feature is not needed for paid events or for events where the host does not oversell capacity.

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Event Setup Features
 

• Support for sign language interpreters – Hosts can assign a host-provided sign language interpreter in the Sessions tab in the event creation flow. Hosts can select the language that the sign language interpreter will sign. Sign language interpretation information has been added to Zoom Events emails, event details page, and event lobby. This feature enhances the accessibility of Zoom Events.

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Meeting/Webinar Features

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• Change webinars to meetings in Zoom Events – Hosts can change the session type from Webinar to Meeting after they publish their event. Previously, Zoom Events only supported changing the session type from Meeting to Webinar when an event was published.

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Business Announcements

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• JSON Web Token (JWT) retirement – The JWT app type will be phased out by June 1, 2023. After this date, you will no longer be able to use your JWT apps. We recommend that you create Server-to-Server OAuth or an OAuth app to replace the functionality of a JWT app in your account. See the FAQ for details.

• Test and enable new meeting join flow by April 22 – In January, a temporary web setting to enable the new meeting join flow was added to all paid accounts. This will allow customers to test the new flow before it is force enabled for all accounts on April 22. This change will streamline the user experience of joining a meeting by combining the functionality of the “waiting for host” and waiting room windows. For more details, visit the new meeting join flow FAQ. 

• Zoom Software Lifecycle Policy – We plan to enforce the third round of our Software Lifecycle Policy on May 6, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after May 6 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features. 

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Happy Zooming,  

Zoom Customer Success Team

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New Product Announcements 
 

• Introducing Zoom Sessions – Zoom Sessions is a new product that allows an event organizer to create a single session event, in the form of a webinar or meeting, from the Zoom Events platform. To stay up to date on the latest Zoom Sessions releases, visit our Zoom Events release notes page.
  

Zoom Learning Center Updates
 

• Learn how to configure your ideal Zoom Rooms environment in the Zoom Learning Center! Our latest course collection, Getting Started with Zoom Rooms Administration, is designed to help administrators set up Zoom Rooms hardware, create a location hierarchy, and personalize settings across rooms and locations. Whether you’re in-person or hybrid, there are options for every team!
   

• Explore recently revamped Zoom Phone training in the Zoom Learning Center. The Zoom Phone catalog has been part of the Zoom Learning Center from the start, but it’s far from out-of-date! Last month, each course was evaluated in close partnership with product managers to ensure the ultimate effectiveness and accuracy. Enroll in this ten course collection with confidence!
   

Key Highlights from Zoom’s February Releases 
 

Updates to the Zoom Client
 

• End of support to Android 5 and below – With this release, Android users will need to be on Android 6 or higher to continue to receive additional Zoom app updates. Devices still using Android 5 or below will have 5.12.9 (10320) as the most recent version available.
   

• End of support for CentOS 7, Red Hat 7, and Oracle Linux 7 – With this release, Linux users on the CentOS, Red Hat, and Oracle distributions must be on version 8 or higher to continue to receive additional Zoom app updates. Devices still using CentOS, Red Hat, and Oracle 7 or below will have 5.13.4 (711) as the most recent version available.

Updates to Zoom Events and Zoom Sessions
 

• Zoom Events licensing migration – When migrating from the old Zoom Events licensing model to the new licensing model, the license owner is required to migrate one existing hub they own (if applicable) or a new hub will be created for the license owner to own the new Zoom Events Unlimited plan. During the migration process, all assets that were on a hub that had multiple owners will be transferred to and owned by the new single owner to which the hub was migrated. 
   

• Introducing the Zoom Events Unlimited license – The Zoom Events Unlimited license model is structured to prioritize work between all event organizers assigned to the creation of an event. Each Zoom Events Unlimited license includes 1 hub—owned by the license owner (the hub owner)—and includes the capacity to add up to 4 hub hosts and 3 co-editors—known as organizers—who are on the same Zoom account as that hub. Zoom Events Unlimited license holders cannot schedule multiple events for the same date and time and cannot run concurrent live events. An event's capacity is related to the license capacity defined by the hub owner's license.
   

• Introducing the Zoom Events Pay Per Attendee license – The Zoom Events Pay Per Attendee license is structured to prioritize total event attendance to an event, at an affordable price per attendee. This licensing model is ideal for users who plan to hold multiple smaller events throughout the year or launch one or two big events in a year, where planning for the total number of registrants/attendees is more plausible. Hosts on the Zoom Events Pay Per Attendee license can run multiple concurrent live events if they own an equal number of hubs.

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Updates to Zoom Rooms

• Warning for Zoom Rooms devices running on macOS 10.13 and iOS 11 –Starting April 2023, the OS on Zoom Rooms devices running on Apple version macOS 10.13 and iOS 11 or lower, will need to be updated for the applications to work. Admins will see a warning in their device list telling them to update the OS version of those devices meeting these criteria.
   

Updates to Zoom IQ for Sales
 

• Support integration with People.ai – When enabled by admin, users can view People.ai insights in conversations. People.ai’s insights combine with Zoom IQ for Sales’ conversational intelligence to provide a unique, holistic view of buyer roles and level of engagement across all digital touch points. This helps sellers grow pipeline, increase deal size, improve win rate, and shorten sales cycles

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Business Updates 

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• JSON Web Token (JWT) retirement – The JWT app type will be completely phased out by June 1, 2023. After this date, you will no longer be able to use your JWT apps. We recommend that you create Server-to-Server OAuth or an OAuth app to replace the functionality of a JWT app in your account. See the FAQ for details.
   

• New beta languages to be added to automated and translated captions – In March, we will release an update introducing new languages for transcription and translated captions. We are also introducing the ability to translate between non-English languages, allowing translations between groups of specified Asian and European languages. Visit our support pages to see the complete list of languages and learn how to enable and configure this feature.
   

• Test and enable new meeting join flow by April 22 – In January, a temporary web setting to enable the new meeting join flow was added to all paid accounts. This will allow customers to test the new flow before it is force enabled for all accounts on April 22. This change will streamline the user experience of joining a meeting by combining the functionality of the “waiting for host” and Waiting Room windows. For more details, visit the new meeting join flow FAQ.
   

• Zoom Software Lifecycle Policy – We plan to enforce the third round of our Software Lifecycle Policy on May 6, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after May 6 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features.

​

Happy Zooming,  

Zoom Customer Success Team